Delivery within India:
- We offer free shipping for all orders to be delivered within India
- We attempt to deliver all our domestic orders within 12-15 business days. Most domestic orders are delivered within 10 business days.
- The delivery time for different products may vary based on the processes involved, and a rough estimate for the dispatch of such products can be found on the product page at the time of purchase
Delivery outside India:
- A flat shipping fees of INR 2,500 is applicable on all International Orders.
- We use reputed international shipping carriers such as Fedex, DHL, and Aramex Express
- We attempt to deliver all our international orders within 15-18 business days. Most international orders are delivered within 12 business days.
- The delivery time for different products may vary based on the processes involved, and a rough estimate for the dispatch of such products can be found on the product page at the time of purchasing.
- In case of bulk international orders (5 or more outfits or a cumulative value of INR 1,00,000), our team will obtain a shipping estimate from the courier partner, which will be based on the weight of the package. This cost will have to be reimbursed by the receiving party i.e. the customer, on actuals.
Shipping within India:
- Within India, we ship through registered courier companies & our delivery partners will attempt to deliver the package a reasonable number of times before they return it to us.
- Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order.
Shipping outside India:
- We partner with registered international courier companies to deliver your order.
- Please note that we do not deliver to PO Box addresses.
- The product prices displayed on our website are inclusive of all taxes and duties
- Duties and taxes for international orders are not included as part of product or shipping charges. Most countries charge duties on imported items that are levied at the time of port entry and vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, Fedex etc.) at the time of your order delivery after you receive an invoice from the shipping agent.
If you’re a logged in user, simply head to the ‘My Account’ section in your account to track your order. If you shopped as a guest, enter your order number and e-mail address in our Order Tracking page to check the status. If you have any concerns pertaining to your order including but not limited to the order dispatch, please e-mail us at email@example.com, and we will revert within 48 hours.
Eligibility for Exchange
- If an incorrect size or product has been delivered to you i.e. the order does not match the item in the order confirmation e-mail.
- If the product you receive has a genuine quality/manufacturing defect. If you feel that the product is damaged or has a manufacturing defect, please photograph this as soon as you have opened the packaging.
- If your order meets our return eligibility criteria mentioned above, please contact us within 5 days of delivery with the following information:
a) Order Number
b) Delivery Address
c) Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.
- Please ensure that the product(s) being returned to us are unused, unworn and the original tags on the product(s) are intact.
You may contact us via e-mail on firstname.lastname@example.org or call us on +91 8595753709 from Monday to Saturday, between 10:30 AM – 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours.
Please note that International Orders are not eligible for returns.
SUREENA CHOWDHRI – GIFT CARD T&C
1.The Gift Card entitles the registered user to purchase merchandise from our website www.sureenachowdhri.com (“Website”).
2.The recipient of the Gift Card needs to checkout on our Website and provide valid billing/shipping details to redeem the gift card.
3. The Gift Card cannot be redeemed for cash.
4. We reserve the right to reject the redemption of any Gift Card if there is reasonable suspicion that the Gift Card has already been utilized or if the coupon-code is invalid or if you are not the intended recipient.
5. This Gift Card is valid for 3 (three) months from the date of issue (“Validity Period”). Neither the validity of any particular Gift Card shall be extended nor can a new Gift Card be issued against the expired/unused Gift Card beyond the Validity Period.
6. We are not liable for delivery of Gift Card to an incorrect or non-existent email address and this shall be the responsibility of the purchaser.
7. The Gift Card is non-transferable and cannot, in part or in whole, be (I) redeemed for cash/gift vouchers/credit notes; (ii) refunded; or (iii) substituted.
8. If the invoice value is greater than the Gift Card value, the customer must pay the balance amount. In case there is an unutilised balance on the Gift Card, the same can be redeemed in a subsequent order so long as the subsequent order also falls within the Validity Period.
9. We shall not be held liable for any unauthorized and/or fraudulent purchases made using the Gift Card. We presume that the person presenting the Gift Card is the actual and intended beneficiary of the gift voucher and shall not be required to verify whether the person presenting the Gift Card for redemption is the actual/intended beneficiary of the Gift Card. Without prejudice to aforesaid, in no event the liability of Sureena Chowdhri for any claims arising under the Gift Card shall exceed the value of the Gift Card in question.
10. The Gift Card will be governed by laws of India and disputes, if any, shall be subject to the jurisdiction of courts in New Delhi only.
We have made every effort to display the colours of our products that appear on www.sureenachowdhri.com as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a colour will be completely accurate.