Returns/Exchange
At Sureena Chowdhri, we believe in creating a shopping experience that is seamless and enjoyable. We understand that sometimes, despite our best efforts, you may need to return or exchange an item. That’s why we’ve designed a customer-friendly return and exchange policy that reflects our commitment to quality service and customer satisfaction.
Whether it's a sizing issue, a change of heart, or any other concern, our dedicated team is here to help. We strive to make the process as simple and stress-free as possible, ensuring that your interactions with us are always pleasant and positive. Please go through the table below to find your concern along with our policy to address such a concern:
RETURN/EXCHANGE
If you are facing a size or style issue or are simply not happy with an item delivered to you, you can register a request to return or exchange it by intimating us within 5 days of delivery. The terms and conditions for a return/exchange request are as follows:
- In case you are returning an item, you will be provided with a credit note that will be valid on our website (only) for 3 months from its date of issuance.
- In case you are exchanging an item, you will have to purchase something that is of equal price value or more.
- The item being returned/exchanged should have its original tags intact and should be unused, unworn and free from any stains and marks whatsoever.
- An altered item/product is not eligible for a return/exchange request.
- If the item in question has been bought from our sale section or has been discounted for any other reason, then it shall not be eligible for a return/exchange.
- If the item has been customised to your measurements on your request, then it shall not be eligible for a return/exchange.
- The cost of reverse shipping the item back to our warehouse would have to be borne by the customer, and in case of an exchange, we will bear the cost of shipping the new item to the customer.
CANCELLING AN ORDER
You can cancel an order placed on our website within 48 hours of receiving an order confirmation e-mail. Any requests beyond such timeline would not qualify for cancellation.
REFUND
Most of our products are made to order and as a result, we do not offer refunds. However, we are happy to assist you with exchanges, alterations and return for store credit to ensure you are completely satisfied with your purchase
DAMAGED PRODUCT
Any product that has been hampered or damaged during transportation is eligible for a return/exchange/repair as long as we have been intimated of such damage within 48 hours of delivery. The damaged product will have to be couriered back to our warehouse within 7 days of such intimation beyond which we would not be able to accept the merchandise.
The cost of reverse shipping the damaged product will be reimbursed to the customer if it is found that the product was indeed damaged during transit.
In such a scenario, our production team will assess the damage and offer one of the following resolutions to the customer depending upon the degree of damage:
- Repair/Alteration to fix the damage and courier the product back to the customer.
- Process an order for a fresh item if the damage is not reparable.
- Return for a store credit.
Please note that the resolution being offered shall be at the sole discretion of our team upon assessing the damage.